Refund policy

Last updated: September 14, 2026

30-Day Return Policy

You may request a return within 30 days of receiving your item. To be eligible, the item must be unused, undamaged, and returned with its original components and packaging where applicable.

To request a return, email WJORA Customer Support at cheahaaron703@gmail.com with your order number and reason for return.

Please do not send an item back without written approval from WJORA. For approved returns, we will email you the correct return address and instructions.

Return shipping costs

For change-of-mind returns or incorrect orders not caused by WJORA, the customer is responsible for return shipping costs. We recommend using a trackable shipping service.

If an item is damaged, defective, or incorrect, contact us before returning it. We may request photos, your order number, and relevant packaging information, then provide an appropriate resolution in accordance with applicable law.

Non-returnable items

Used, damaged, altered, or incomplete items may not be eligible for return where permitted by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Please allow up to 10 business days for WJORA to process an approved refund; your bank or payment provider may take additional time to display it.

Exchanges

We do not currently offer direct exchanges. If you need a different item, please request a return for the original order and place a new order after approval.

Contact us

For questions about a return or refund, contact cheahaaron703@gmail.com.